Privacy Policy

The Play Play Company Last updated: July 2026

The Play Play Company (“we,” “us,” or “our”) operates theplayplaycompany.com (the “Site”), where customers can browse and book party equipment rentals such as bouncy castles, ball pits, bull rides, and party treats. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Site or making a booking with us, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you give us directly:

• Name, email address, phone number, and delivery/event address
• Account login details (username and password), if you create an account
• Payment information processed at checkout (we do not store your card details — this is handled by our payment processor)
• Details you provide when contacting us via WhatsApp, email, or our contact form
• Reviews, testimonials, or photos you choose to submit

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, products viewed, and time spent on the Site
• Cookies and similar tracking technologies (see Section 3)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your bookings, including delivery, setup, and pack-down
• Communicate with you about your booking (confirmations, reminders, delivery updates)
• Respond to enquiries sent via WhatsApp, email, or our contact form
• Send you marketing updates, offers, or reminders about items you viewed — only if you haven’t opted out
• Improve our Site, inventory, and customer experience
• Detect and prevent fraud or misuse of our services
• Comply with legal obligations

3. Cookies

Our Site uses cookies — small text files stored on your device — to keep your cart and wishlist working, remember your login, and understand how visitors use the Site. You can disable cookies in your browser settings, but some parts of the Site (like checkout) may not work properly without them.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Payment processors, to securely process your payment
• Delivery/logistics personnel, to fulfil your booking
• Service providers who help us run the Site (e.g. hosting, email delivery)
• Legal authorities, if required by law or to protect our rights

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You can:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your account and associated data (subject to any legal obligation to retain certain records, e.g. transaction history)
• Opt out of marketing emails at any time using the unsubscribe link, or by contacting us directly

To exercise any of these rights, contact us using the details in Section 9.

7. Children’s Privacy

Our services are intended for use by adults booking equipment for children’s events. We do not knowingly collect personal information directly from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us:

The Play Play Company

154 Murtala Mohammed Way, Yaba, Lagos

Email: theplayplaycompany@gmail.com

Phone/WhatsApp: +234 901 647 7724